Today I decided finally, to renew my contract. I wanted instead of the old tariff Genion – new Genion L with student discount and HTC Diamond.
Because I locked my old SIM card because it were lost by post or by my ex (no idea who of these two is really responsible for this, but it is does not matter now), I was not able any more to use free hotline. I thought that I am already aware of what I want to discuss and therefore the call would not be too long.
Unfortunately I did not expected that after all these holidays too few advisers will be available on the hotline. I waited 15 minutes for a free people, then I simply had no time, because otherwise I would have missed my bus and I put down the phone receiver.
I thought during the day once again about it, and decided not to renew the contract. Instead, I wait a year and porting my number to some discounter.
Conclusion: If you make a customer waiting too long, to earn a little by telephone charges, you can lose as result much more money.
